Support & Help Center

Find answers, get help, and learn more about Synxt

Help Center

Getting Started

Learn the basics of using Synxt to manage your expenses and income efficiently.

Managing Receipts

Master receipt capture, storage, and organization within the Synxt platform.

Reports & Analytics

Understanding your financial reports, charts, and spending insights.

Accountant Collaboration

How to work seamlessly with your accountant through the Synxt platform.

Account Settings

Customize your Synxt experience and manage your account preferences.

Security & Privacy

Learn about data protection, security features, and privacy controls.

Frequently Asked Questions

How do I get started with Synxt?

Getting started with Synxt is easy! Simply download the app from the App Store or Google Play, create your account, and start adding your first transaction. You can connect with your accountant right away or invite them to join later.

Is my financial data secure?

Yes, we take security very seriously. All data is encrypted in transit and at rest using bank-level security protocols. We never store sensitive financial information like bank account numbers or credit card details.

Can I use Synxt without an accountant?

Absolutely! Synxt is designed for both individual use and accountant collaboration. You can manage your expenses, track income, and generate reports on your own. When you're ready, you can easily invite an accountant to access your organized data.

What file formats can I export my data in?

You can export your transaction data in multiple formats including CSV, Excel (XLSX), and PDF reports. This ensures compatibility with most accounting software and makes it easy to share with your accountant or use for tax preparation.

How does receipt scanning work?

Our receipt scanning feature uses advanced OCR technology to automatically extract key information like date, amount, and merchant name from your receipt photos. You can review and edit this information before saving the transaction.

Is there a limit to how many transactions I can add?

No, there's no limit to the number of transactions you can add to Synxt. Whether you have a few transactions per month or hundreds, our platform can handle your volume efficiently.

Can I access Synxt on multiple devices?

Yes! Your Synxt account syncs across all your devices. You can start a transaction on your phone and finish it on your tablet or computer. All your data stays synchronized in real-time.

What if I need help from support?

Our support team is here to help! You can reach us through the contact form, email us directly, or use the in-app chat feature. We typically respond within 24 hours during business days.

Privacy Policy

Last updated: September 2024

At Synxt, we are committed to protecting your privacy and ensuring the security of your personal and financial information. This Privacy Policy explains how we collect, use, store, and protect your information when you use our expense management platform.

Information We Collect

Personal Information

  • Name, email address, and contact information
  • Account credentials and authentication information
  • Professional information (for accountant users)

Financial Information

  • Transaction details (amount, date, description, category)
  • Receipt images and associated metadata
  • Financial reports and summaries you generate

Technical Information

  • Device information and identifiers
  • Usage data and application analytics
  • Location data (when you choose to enable it for receipt capture)

How We Use Your Information

We use your information to:

  • Provide and improve our expense management services
  • Process and categorize your financial transactions
  • Generate reports and financial insights
  • Facilitate communication with your designated accountant
  • Ensure platform security and prevent fraud
  • Provide customer support and respond to inquiries

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in these limited circumstances:

  • With your designated accountant (only the financial data you choose to share)
  • With service providers who help us operate our platform (under strict confidentiality agreements)
  • When required by law or to protect our legal rights
  • In the event of a business transfer (with your consent)

Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for data transmission
  • Secure data storage with encryption at rest
  • Regular security audits and vulnerability assessments
  • Multi-factor authentication options
  • Limited access to personal data on a need-to-know basis

Your Rights

You have the right to:

  • Access and download your personal data
  • Correct inaccurate information
  • Delete your account and associated data
  • Control what information you share with your accountant
  • Opt out of non-essential communications

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at privacy@synxt.co.uk or through our support channels.

Terms of Service

Last updated: September 2024

Welcome to Synxt. These Terms of Service ("Terms") govern your use of the Synxt platform, mobile applications, and related services. By using our services, you agree to these Terms.

Service Description

Synxt provides an expense management platform that allows users to:

  • Track income and expenses
  • Capture and store receipt images
  • Generate financial reports
  • Collaborate with accounting professionals
  • Export financial data

User Accounts

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to use our services
  • One person may not maintain multiple accounts

Account Responsibilities

  • You are responsible for all activities that occur under your account
  • You must notify us immediately of any unauthorized use
  • You agree to use strong passwords and enable two-factor authentication when available

Acceptable Use

When using Synxt, you agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Upload false, misleading, or fraudulent financial information
  • Attempt to gain unauthorized access to other users' accounts
  • Interfere with or disrupt the service or servers
  • Use automated systems to access the service without permission
  • Share your account credentials with unauthorized parties

Data Ownership and Usage

Your Data

  • You retain ownership of all financial data you input into Synxt
  • You can export your data at any time in standard formats
  • You control what information is shared with your accountant

Service Usage

  • We may use aggregated, anonymized data to improve our services
  • We will never sell your personal or financial data
  • You grant us the right to store and process your data to provide our services

Service Availability

We strive to maintain high service availability, but we cannot guarantee:

  • 100% uptime or uninterrupted service
  • That the service will be error-free
  • Compatibility with all devices or operating systems

We will provide reasonable notice of scheduled maintenance and work to minimize service disruptions.

Limitation of Liability

To the fullest extent permitted by law, Synxt shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Loss of profits, data, or business opportunities
  • Damages arising from your use of third-party integrations
  • Any amount exceeding the fees paid by you in the 12 months prior to the claim

Account Termination

Termination by You

  • You may terminate your account at any time through the app settings
  • You can export your data before termination
  • Termination does not entitle you to a refund of unused subscription fees

Termination by Us

We may suspend or terminate your account if you:

  • Violate these Terms of Service
  • Engage in fraudulent or illegal activity
  • Fail to pay applicable fees
  • Remain inactive for an extended period

Changes to Terms

We may update these Terms from time to time. We will notify you of material changes through the app or email. Your continued use of the service after changes take effect constitutes acceptance of the new Terms.

Contact Information

For questions about these Terms of Service, please contact us at legal@synxt.co.uk or through our support channels.

Still Need Help?

Our support team is here to assist you with any questions or concerns you may have.